Frequently asked questions

Getting started is easy! Simply click "Start Free Trial" on our website, create your account with your name and email, set up your company profile, choose a subscription plan, and you're ready to go. The entire process takes less than 5 minutes.

Yes! We offer a 7-day free trial with full access to all features. No credit card is required to start your trial. You can explore all modules and features before deciding on a paid plan.

Not at all! AhmadIMS is designed with a user-friendly interface that anyone can use. Our intuitive dashboard, simple navigation, and helpful tooltips make it easy for non-technical users to manage their business operations effectively.

Each company gets its own isolated database with complete data separation. You can switch between companies from a single account. Different subscription plans offer different numbers of companies - check the Pricing page for details on each plan.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with access to new features. Downgrades take effect at the end of your current billing cycle. Your data is always preserved during plan changes.

When your trial ends, you'll need to upgrade to a paid plan to continue using AhmadIMS. Your data is kept safe for a period after the trial expires, giving you time to choose a plan that fits your needs.

Absolutely! You can add multiple users to your company and assign different roles and permissions to each user for granular access control. The number of users depends on your chosen subscription plan - check the Pricing page for user limits.

AhmadIMS includes modules for Inventory Management (products, categories, brands, stock), Sales Management (invoices, returns, customers), Purchase Management (orders, returns, suppliers), Accounting (ledgers, vouchers, journal entries), Reports (sales, purchase, stock, P&L, customer, supplier), and User Management (roles, permissions, activity logs).

Yes! AhmadIMS supports barcode generation and scanning for products. You can generate barcodes for your products and use a barcode scanner for quick product lookup, stock taking, and checkout operations.

Yes, AhmadIMS includes comprehensive reporting capabilities. You can generate Sales Reports, Purchase Reports, Stock Reports, Customer Reports, Supplier Reports, Profit & Loss Statements, Trial Balance, Balance Sheet, Ledger Reports, and Voucher Reports.

Yes, AhmadIMS includes a full double-entry accounting system with Chart of Accounts, General Ledger, Payment Vouchers, Receipt Vouchers, Journal Vouchers, Contra Vouchers, Trial Balance, Profit & Loss, and Balance Sheet reports.

Absolutely. We use enterprise-grade security including SSL/TLS encryption for data transmission, bcrypt password hashing, regular automated backups, and isolated databases per company. We also maintain detailed activity logs for all user actions to ensure accountability.

Automated backups are performed regularly to ensure your data is never lost. We also provide manual backup and restore capabilities within the system so you can create backups before making major changes.

All plans include email support. Business plan users get priority email support, and Enterprise plan users receive dedicated priority support with faster response times and a dedicated account manager. We also have a comprehensive documentation and knowledge base.

Yes, you can export your data at any time. We provide data export options including CSV and PDF formats for your inventory, customers, suppliers, transactions, and reports. Your data belongs to you, always.

We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and popular mobile payment methods. Enterprise customers can also opt for invoice-based billing with net-30 terms.

Yes, you can switch from monthly to yearly billing at any time. With yearly billing, you save 20% compared to monthly. The switch takes effect immediately and your savings are prorated for the remainder of your current billing period.

Yes, we offer a 7-day money-back guarantee on all paid plans. If you're not satisfied with AhmadIMS within the first 7 days of your paid subscription, we'll provide a full refund, no questions asked.